Job descriptionAbout the JobThe U.S. Mission in Accra, Ghana is seeking eligible and qualified applicants for position of Mail Room Supervisor. The work schedule for this position is 40 hours per week.ResponsibilitiesUnder the supervision of Information Programs Office, manages all unclassified pouch and diplomatic mail operations at the mailroom, supervising and rating seven (7) Mail Clerks who support al...l mailroom functions. Serves as primary local liaison with airport authorities, and mail handling contractors. Sorts and distributes mail, processes incoming diplomatic pouches, and prepares diplomatic pouches for dispatch. Responsible for transportation, safeguarding, receipt and delivery of all incoming and outgoing DPO mail and unclassified diplomatic pouches. Maintains all required paperwork. Ensures all security standards are met for proper storage and handling of DPO accountable mail, DPM registered, certified and pouch material. Provides guidance to all offices authorized to use DPO and pouch services. Tracks and is accountable for all funds issued to the mailroom. Ensures all BPA contracts are kept up-to-date and tracks and updates the mailroom Franking machines required for official postage.Qualification
- Successful completion of secondary school.
- Level IV (fluent) English language is required.
- Minimum of two (2) years in external or internal customer service where tasks included, problem solving and mail handling or other related clerical experience, plus one (1) year of supervisory or team lead experience are required.
- Must show ability to supervise and manage staff effectively. Excellent interpersonal and customer service skills, including ability to calmly handle customer complaints up to the Executive level. Strong computer skills including typing skills and accurate data entry into web applications, with knowledge of the Microsoft Office Suite (Excel, Word, and Outlook). Must possess a valid driver's license. Must be willing to work flexibl